About Us

Wife and husband team Kerry and Nick Chandler have over 40 years’ combined industry experience and together they opened Perfect Choice in Ross on Wye.

197HaThe company was named Perfect Choice as Kerry and Nick wanted every customer to know they had made the Perfect Choice when placing an order and by offering a vast array of products, designs and individual detailed options, their perfect customers would be able to make the Perfect Choice for their home.

We believe in high quality products, exceptional professionalism, meticulous attention to detail at every level, ethical service and a friendly smile.

We cover all areas of Herefordshire, Gloucestershire, Worcestershire, Monmouthshire, Somerset and Avon and have successfully installed millions of pounds worth of home improvements to our satisfied customers.

Get in touch with us

We would be delighted to help and discuss any requirements with you. You can visit us at our Ross on Wye showroom where you’ll be sure of a warm welcome and a hot cup of tea or coffee. We are also happy to visit you in your own home at a time convenient to you, including evenings and weekends.

Our showroom is at Unit 6 Great Western Court, Ross-on-Wye, Herefordshire, HR9 7XP.

Opening hours

Monday to Friday 9.00am to 5.30pm
Saturday 9.00am to 1.00pm
Bank Holiday Mondays Sorry, we are closed; enjoy your holiday!

Peace of mind

We have a number of guarantees in place to give you peace of mind you are choosing a reputable company that has the best interests of you and your home at heart.

Which200A Which? Trusted Trader

When you are considering purchasing improvements to your home, how do you know you are getting value for money, a reliable service and a reputable company you can trust?

As a Which? Trusted Trader, we have been assessed and checked by Which? trading standards professionals and found to meet their exacting standards.

trustA TrustMark company

Like Fensa, TrustMark also emphasises workmanship, quality and customer care issues. Being a TrustMark endorsed company ensures we have been independently checked and found to be reliable, trustworthy and to operate to Government Endorsed Standards.

Even if there is a problem you can rest assured we will react quickly, efficiently and friendly. After all our reputation demands it!

FensaLogo_34919 (1)200A FENSA registered company

We are a FENSA registered company, a government approved scheme that protects you from rogue traders.

As a FENSA registered company, you can be sure our installations comply with the latest Building Regulations. Not only that, we register your new installation with your local authority on your behalf – saving you time and up to £250.

NEW LOGO1Perfect Choice has been vetted for surveyor and installer competencies, financial checks, employers and public liability insurance, consumer contracts and health and safety compliance. Our registration also means our guarantees have been clearly written and that we have an efficient after-sales service.

For complete peace of mind you can also be sure that the government requirements of deposit protection and guarantee protection are in place. Your deposit (of up to £6,250) and your ten year guarantee are both fully protected.

Citation Employment Law Quality Mark PC RGB_3  Citation H&S Quality Mark RGB_3

Meet the Team

We’re a small team here at Perfect Choice. Here are some interesting (and some not so interesting) facts about us.

ownersKerry Chandler – Director/Customer Care

Started in the industry in 1984 when PVCU was in its earliest days. Experienced in design, sales & marketing, finance and accounts
Married to Nick and has 4 children and ten grandchildren (so far!)
Likes: Giggling children; Chocolate; green tea and good friends
Dislikes: Jet lag and Marmite

Nick Chandler – General Manager

Ex fireman and antiques dealer. Started in PVCU in 1991 and spent most of the intervening years with large national company at senior level
Likes: Football, Scrabble, real ales and stinky cheese
Dislikes: Corned beef and trying to lose weight!

Stuart Rees – Our Meticulous Surveyor

Stuart is extremely knowledgeable in all aspects of our business, and, together with his vast experience and qualifications, makes him a valuable member of the Perfect Choice team

Likes: Attention to detail, deep-sea diving (who prefers diving around the UK to more tropical climes!) and a secret chocolate biscuit when he thinks we’re not looking!
Dislikes: Lentil soup

David Webb – our diligent Installation Manager

David has been in the industry more years than he cares to mention. From the early days of carpentry to manufacture and installation of windows and having worked over a decade for a national company, it was our dedication to customer service that motivated him to join us.

Likes: Walking his dogs – 3 dalmatians and a doberman; ALL food, including corned beef and marmite sandwich!, except…..                                                                                                     Dislikes:  Broad beans – ate too many as a child; bad parking.

Jonathan Mills- Sales & Marketing Manager

At some point or another you will no doubt speak to Jonathan, as he not only manages all our appointments but he regularly beats Sadie in answering the phone!

Likes: Family days out with Jess, Ava and Joseph, favourite being West Midlands Safari Park 🙂
Dislikes: Dis-organisation and samosas! (he likes them but has allergic reactions)

Sadie Lusty – Administrator

Sadie is the lady who’s first to the phone and the kettle and is always ready to welcome you with a cheery smile and a cuppa. Sadie has three children (or rugrats as she affectionately calls them) and is a popular person around town

Likes: Shopping, chocolate, crisps and cleaning  (Oh and cocktails! )
Dislikes: Getting things wrong and red roses?

Gaynor Parker – Designer

Gaynor has many (many!) years’ experience in the window industry and is well equipped to advise you on your design options. Gaynor likes to chat about life and always has ‘interesting’ things to say!

Likes: Her Bonnie – a very lively, mischievous black Labrador, very strong coffee, making jam and soup and talking!
Dislikes: Forgetting things and driving too fast – especially at the same time!

Stephen King – Designer

Steve always makes us laugh, even when he’s not trying to! He may even sing down the phone to you as he regularly breaks into impromptu song – normally Elvis but has been heard humming the Womble tune.

Likes: Rugby, Elvis and Barbados
Dislikes: Dirty shoes and celery

Karen Yates – Designer

With many years experience, Karen has a wealth of knowledge to advise you on your improvements. Karen is the only person we know who doesn’t watch television,  she doesn’t even own one!

Likes: ALL sports which she listens to on her radio, shopping late in the 24 hour supermarkets and eating sausage rolls
Dislikes: Driving fast; being late and chocolate!

Marie Tyler-Davis – Designer

Our newest member to the team is a bright and bubbly mum of three boys. Has a fresh approach to design and is always willing to put the kettle on (and eat the biscuits!)

Likes: Taittinger champagne!  Chelsea FC (on orders of Anthony) and her new dog Monty – a miniature schnauzer

Dislikes: Fish – unless in their natural habitiat; being cold and tea!

‘Come in an see us, we’d love to meet you. Visit our offices for a chat and discuss your requirements’