Our reputation is built on delighted customers knowing they made the Perfect Choice when they came to us.
We are committed to providing exceptional quality, value and service and we will always be honest, ethical and efficient in all our dealings with you.
This begins with your first contact with us, whether you have been recommended by friends and colleagues or you have emailed or telephoned with an enquiry. Maybe we left a leaflet through your letterbox or perhaps you spoke to one of our promotional staff. However you contacted us, you will be greeted with a friendly, speedy response and a warm smile.
Free design and consultation service
It is a major decision to invest in improving your home and we offer a free consultation and design in your home at a time convenient to you, including evenings and weekends. Of course we will also be delighted to see you at our display and office centre in Ross on Wye.
Our free design and quotation service includes listening to your thoughts and needs, then helping you choose what’s best for you and your home and answering any questions you may have, big or small.
Our experienced design consultant will measure and explain the differences in products and even help you choose the payment plan that’s right for you, ensuring you make the Perfect Choice.
As all our products are made to measure, once you have placed your order our master surveyor will visit and measure perfectly for manufacture, discuss any queries and confirm your scheduled installation date.
On the day of installation, our friendly and professional workmen will be with you promptly. They will work quickly, efficiently and with the minimum of fuss. Perhaps most importantly, they will be clean and tidy, so you won’t have any mess to clean up after they leave.
Our service doesn’t stop when our workmen leave. Our products are independently guaranteed for ten years to give you complete peace of mind.
Whether it’s a week after installation or nine and half years later, if there is any problem whatsoever, you only need to phone or email us. We will arrange a service call with no quibbles, often for the same day!
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/membership/whichtrustedtraders/
If you think Perfect Choice could be the Perfect Choice for you, get in touch today!